Wellness
CyberEngine™ Advertising
Our client is a wellness DTC brand providing an innovative range of prebiotics, probiotics, multivitamins and supplements. Their brand is built around the idea that health comes first and the knowledge about supplementation shouldn’t be limited to doctors or dietitians. They focus heavily on educating people about their products - releasing multiple guides, blog posts and educational videos.
Since they had relied mainly on organic traffic, the business wasn’t predictable and they didn’t have any marketing tools to profitably scale it. They’ve decided to partner up with us in Q3 2019 to prepare and implement paid traffic system for their business. We were more than happy to help them reach a new level of business evolution.
This time, the beginning of our cooperation was full of obstacles that we had to remove to move forward. Our client had some unpleasant prior experiences with two agencies. In both cases, the campaigns were losing money up front (ROAS < 1x) for months without any sign of hope. Lack of communication or any long-term strategy caused our client to cut ties with any paid traffic efforts.
Experiences like that would cause anyone to distrust paid media. We were full of understanding and decided to organize multiple strategy calls on which we educated our client on the science of paid traffic and presented a clear marketing plan. The business goals we agreed on were very ambitious - we wanted to triple sales by the end of Q3 2020. It obviously involved a big ad budget from day one. Our client said yes - being very determined and trusting, for which we are very grateful.
Since Q4 was close, we had to intensify our research phase. That is always the first thing we do. We need data. Lots of data. Using the intel provided to us by the client, past advertising performance, website analytics, industry reports and big data research tools, we got a clear picture of the situation. Knowing everything there is about the niche, customer avatars and competitors allows us to create a successful strategy and predict potential pitfalls.
In terms of the channel choice, we decided to use a strategic mix of Meta (back then Facebook) and Google Ads. Before the pandemic and iOS 14.5, Meta was substantially more profitable - using it as the main channel was quite obvious. Nowadays, we still often use Meta as the main demand generation tool. However, the strategy and the campaigns need to be way more refined and used in conjunction with other platforms like TikTok, Snapchat or YouTube.
Thanks to the business acuity of our client, we could utilize a considerable email list (over 63,000 qualified leads) as an initial seed audience. We used it both for remarketing purposes (excluding customers who have already purchased) and as a source for multiple lookalike audiences (giving priority to historically more profitable cohorts). After preparing creative strategy, we have instructed our client on what footage to shoot for video ads. They already had multiple UGC videos from their customers that we could use as well. We ended up with over 100 high-quality creative variations that we could rapidly test.
Even though creatives play a big role in the final success, you need a proper ad account structure integrated with the right bidding strategies to ensure proper testing and scaling environment. We have strategically engineered the account using different campaign types like ABO, CBO, minimum ROAS and cost cap. Proper account design and optimization are crucial when scaling ad budget aggressively.
To close holes in the bottom of the funnel, we have designed and launched a strategic mix of Google Ads campaigns. Shopping Ads played a key role in capturing the demand - with Search and Display complementing the system. We spent countless hours meticulously optimizing the feed - it’s an essential step to ensure that the campaign will bring the best possible results.
After 12 months of strategizing and improvements, we have surpassed our main goal (+200% in sales) and achieved +309% YoY sales growth. In our opinion, four things contributed to this success. First, amazing products. Second, perfect cooperation between the client and our agency. Third, omniplatform data-powered strategy and execution. Fourth, slight increase in online demand caused by the pandemic.
As we all know, it’s not only about sales. It’s about the profit. And the profit was extremely promising. We hit 3.27x ROAS on Facebook and 4.91x ROAS on Google. This fact, along with healthy LTV velocity and profit margins, contributed to excellent financial results.
Our client, seeing our innovative approach and good results, decided to continue our partnership. Today, they are our longest-standing client. We manage all advertising campaigns for their two brands (making over 8 figures in annual revenue) and provide data-driven growth advice. We are very grateful for the opportunity to be their strategic e-commerce partner.
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