Bankruptcy Law Firm
CyberGene™ advertising
Our client is a bankruptcy law firm located in New York City. Having multiple brilliant attorneys, they have extensive experience representing businesses and individuals in bankruptcy and reorganization matters including court restructurings, settlements, as well as chapter 7, 11 and 13 bankruptcy proceedings. Since the COVID pandemic disrupted multiple industries, they have decided to diversify their marketing and use Google Ads to acquire more customers.
In 2021, our agency has been recommended to them by one of our clients, who had been very satisfied with the results we have provided for him. After the initial strategy call, they have decided to use our help.
Since we work with businesses operating in very competitive industries (legal, dental and plastic surgery), one would argue that always the initial challenge is dealing with numerous rivals and, as a result, higher advertising cost. That is true for most agencies, which work with countless types of businesses and do not have any industry-specific insights. However, since our agency is laser-focused, we have unparalleled experience in advertising legal services and can easily outperform our competitors.
The actual challenge in our case was the fact that our client hadn’t been using Google advertising for years. The account’s data was extremely old and not very useful to Google’s machine learning algorithms. This is why we have decided to redesign everything from scratch and use every single tool at our disposal to ensure that the optimization is as smooth as possible. Since Google needs conversion data to increase the conversion rate and decrease the cost, we had to act quickly and strategically to make sure that our client gets the results in a timely manner.
Over the years, we have developed a sophisticated and battle-tested process called CyberGene™ that we currently use to help our clients grow their business (with certain modifications depending on the client).
First, we conducted in-depth market research using big data research tools (like Semrush, SimilarWeb, among others). We combined the initial information gathered during the strategy session with our client with thousands of data points related to competitive landscape and campaign planning. At this point, we could engineer the initial strategy and set KPIs (key performance indicators - i.e. how much do we want to pay for a click, call, appointment, etc.).
Next, it was time to design a new set of campaigns. Our team has decided to create 3 campaigns with dozens of relevant and tightly-themed ad groups. Using the data we had acquired, our extensive experience and Google’s best practices, we’ve added over 160 buyer-intent keywords, ensuring a full coverage of potential search terms. In other words, we made sure that every single time someone looks for a bankruptcy lawyer in our client’s operating area, they see our ads. Regardless of the words users use to do so.
Additionally, we have set up a proper conversion tracking system. Every single time someone clicks the ad and calls our client (or submits a form), it is precisely registered (using industry-leading external software) and attributed to the ad that has generated the action. In this way, Google’s machine learning algorithm knows which ads work and can optimize the account, generating more calls/appointments and decreasing the advertising cost over time.
Subsequently, our team has designed 3 conversion-focused landing pages. One of the main reasons our advertising campaigns are so successful is using dedicated micro-pages that guide users to take only one of two actions: make a call or submit a form. Using industry-leading software and persuasive copywriting, we can dramatically increase website conversion rate. It allows us to generate 2-3x more calls and form submissions within the same ad budget.
Last but not least, we launched the campaigns. At this point, our advertising team has been carefully observing the performance and analyzing incoming data. When dealing with online advertising, it is of utmost importance to be able to interpret the data and quickly draw accurate conclusions. Not only is our whole team formally certified by Google to do so, but we constantly hone our analytical skills using different courses and certifications.
We can usually see the initial results within the first 24-48 hours. That was the case this time as well. The phone started ringing the next day, making our client very excited. We’ve started with an ad budget of $3,000/month. In the first month, we’ve generated 34 qualified calls and appointments at a cost of around $84/lead. Each one of them can be potentially worth thousands of dollars to our client.
Since then, we’ve gradually increased the monthly ad budget (as instructed by our client since they had been extremely satisfied with the number of new customers generated). As you can see below, the cost per lead decreased to around $71.28 in November 2021. Our client is exceptionally content, and we continue to deliver amazing results, being grateful for the opportunity to work together.
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